International Orders
We use International Express Service for all international deliveries. Please allow around 5-15 working days from dispatch. Additional delays may occur during the months of September - March due to the high demand and heavy load on postal services and customs.We offer free shipping to all our customer.Pop-sunglasses is not responsible for loss or damage of your order in transit. This responsibility is passed on to you as soon as we hand your order over to the shipping company. International orders might be subject to import taxes/duties. For information, please contact your local customs authority. Any such taxes are the responsibility of the parcel recipient and are not paid by pop-sunglasses.
Cancellations
Should you wish to cancel your order, you must email us immediately. 25% cancellation fee applies. Majority of orders are dispatched within 1-2 days from the order date. Shipped orders cannot be cancelled.
Returns
In the unlikely event of manufacturing faults, we would replace/repair the products at no cost to the customer. To return an item, you must email us and inform us of the reason. We will then provide you with further instructions.Goods must be returned within 8 days of receipt date - unworn and contain all the original packaging and labels. We will credit your original method of payment, excluding 25% re-stocking/processing fee and US$30 return fee. All shipping costs associated with the return of goods are the responsibility of the consumer.
